Group Sales :: FAQ
Number of People in a Group
Groups are generally 10-20 people, depending on the event. They can be friends, colleagues, associates, family or any number of people that want to see the show together.
Group Discounts
Group discounts vary per show, but typically offer a savings per ticket and/or a free ticket for a certain amount purchased. They include great seats and you are able to sit together as a group to gain maximum enjoyment from the event.
Group Reservations
Contact the Group Sales department at (859) 233.4567 x3292 for group minimums, dates, times and pricing. There is one $3 handling fee per group order but you won’t have to pay the normal per ticket service fees. You’ll also receive personalized service when placing your order.
Group Ticket Order Deadlines
Order deadlines vary by show. Please ask your Group Representative.
Paying for Group Tickets
We accept Visa, MasterCard, and Discover Card. Depending on the event, cashier’s checks and money orders are normally accepted. Personal checks are not accepted for the majority of events. Only company or organization checks will be accepted with payment arrangements made prior to the event date.
Getting Your Tickets
Once you have paid for your tickets, your tickets will be mailed to the group coordinator to be distributed to the entire group as long as the event is 10 days from purchase date. For tickets purchased less than 10 days out from the event or by special arrangement, tickets can be picked up in person or left at will call for the day of the event to be picked up under one person’s name to be distributed to the rest of the group.
Refunds, Exchanges and Lost Tickets
Tickets are non-refundable and cannot be canceled or exchanged. If the event cancels or postpones, a full refund will be available.
Free Child Admittance
This varies depending on the event. However, the general rule is that children under 2 are free but must sit on someone’s lap. Please ask your Group Sales Representative.
Catering/Concessions
Lexington Center has catered reception suites available prior to events for hosting that special function, including birthday parties, anniversaries and casual work and friendly gatherings.
For most arena shows, we also have Concessions gift cards that may be purchased at a discount off the face value and distributed to group members. The cards may be redeemed the day of the show.
Additional Group Offerings
Occasionally there are group clinics or lectures especially for groups. They usually include an early entry and specific entrance information which will be given to the group leader at the time of purchase.
Contact Information
Please contact us by phone at (859) 233.4567 x3292 or e-mail: jcurd@lexingtoncenter.com.
